Thank you for choosing CreatorAI.me ("CreatorAI," "we," "us," or "our"). Your privacy is extremely important to us. This Privacy Policy describes how we collect, use, disclose, and protect personal information when you use or interact with our platform and related services (the "Service"). These services include our website, mobile applications, and any associated AI-powered digital twins (e.g., chatbots, voice bots, video avatars) that enable creators to engage with their audiences across platforms such as YouTube, Instagram, and TikTok. The Service may also provide general guidance or support features (e.g., coaching, mentorship for fitness, skill-building, education, mental health support), but is not a substitute for professional medical or mental health services. By accessing or using the Service, you consent to the practices described in this Privacy Policy.
1. Our Mission and Scope
CreatorAI is a platform that enables content creators to develop AI-powered "digital twins" to interact with their audiences via text, voice chat, video chat, voice calls, and video calls. Creators can also monetize these interactions. While our platform may eventually include self-care or wellness-oriented features, CreatorAI does not provide medical advice and is not a substitute for professional mental health counseling or healthcare services. If you have or suspect you have a mental health condition, please consult a qualified healthcare provider.
2. Personal Information We Collect
We collect or receive personal information in a few different ways—directly from you, automatically through your use of the Service, or from third parties (where permitted by law). This may include:
Contact Information
- Examples: First and last name, email address, mailing address, phone number.
- Purpose: To create and maintain your account, verify identity, send you administrative notifications, and communicate about our Service.
Account/Profile Data
- Examples: Username, password, profile photo or avatar image, links to social media accounts.
- Purpose: To manage your CreatorAI account, enable AI-twin functionality, and personalize your experience.
Demographic Data
- Examples: Age, city/state of residence, and any demographic details you choose to provide.
- Purpose: For analytics, compliance with age restrictions, and tailoring content (e.g., recommended features).
Coaching, Mentorship, or Wellness Data (Optional)
- Examples: Goals for fitness, skill-building, or reflections on personal development or mental wellness.
- Purpose: To personalize your experiences and offer relevant modules. Note: This information is not considered "protected health information" (PHI) under HIPAA and should not be viewed as medical advice.
Communications
- Examples: Emails, chat logs with AI twins, voice or video interactions (recorded or transcribed, where permitted).
- Purpose: To respond to support requests, troubleshoot issues, improve our AI models, and refine conversation flows. We may store or analyze transcripts to enhance our Service while taking measures to protect any sensitive information.
Payment Information
- Examples: Payment card details or other financial data required to process subscriptions or in-app purchases.
- Purpose: To complete transactions for paid features or creator monetization. Generally, payment data is collected directly by third-party payment processors and not retained by CreatorAI.
Technical and Usage Information
- Examples: IP address, device type, browser version, pages visited, session duration, device identifiers, and cookies.
- Purpose: To analyze use of the Service, improve functionality, perform diagnostics, support security features, and serve relevant content or ads.
Biometric or Media-Based Data
- Examples: Images, audio, or video submitted for creating an AI twin (e.g., voice recordings, face scans).
- Purpose: To train and maintain a creator's digital twin. Please see Section 8 (Biometric Data Policy) for more details on how we handle biometric information.
You may choose not to provide certain personal information. However, doing so may limit your ability to access some features of the Service (e.g., video-based AI interactions).
3. How We Use Your Personal Information
We use the personal information we collect for the purposes described below or elsewhere in this Privacy Policy:
Service Delivery
- Provide, manage, and personalize the CreatorAI platform, including your AI twin.
- Operate secure account logins and authenticate users.
Coaching, Mentorship, and Other Guidance
- Personalize modules and features related to fitness, skill-building, education, or mental wellness support.
- Enhance user engagement by analyzing feedback and usage patterns (e.g., which modules or features you interact with most).
Communication
- Respond to your questions and requests, including technical support.
- Send notifications about important updates, security alerts, and administrative messages.
Analytics and Improvement
- Monitor usage trends, perform diagnostics, and refine our AI models.
- Research and develop new products, features, or enhancements.
Marketing and Promotional Activities
- Send newsletters, surveys, or promotional materials about CreatorAI's offerings (you can opt out at any time).
- Display content or ads we believe may be of interest based on your activities in the Service.
Legal Compliance and Security
- Comply with applicable laws, regulations, and government requests.
- Investigate or address suspected fraud, security issues, or violations of our Terms of Service.
Other Purposes with Your Consent
- We may ask for your explicit consent to collect, use, or share your personal information for purposes not covered by this Policy. You can withdraw your consent at any time.
4. How We Share Your Personal Information
CreatorAI does not sell or rent personal information. However, we may share personal information in the following ways:
Service Providers
- We work with third-party vendors (e.g., hosting services, data storage, analytics providers, payment processors) who perform functions on our behalf. They are contractually obligated to protect your data and may only use it under our instructions.
Creators and Their Teams
- If you interact with a specific creator's AI twin, we may provide aggregated engagement analytics or usage metrics to that creator or their authorized team to help them understand audience interactions and improve the AI twin's responses.
Business Transfers
- If CreatorAI is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, your personal information may be transferred in accordance with confidentiality and privacy laws.
Legal and Compliance
- We may disclose personal information if required by law, subpoena, court order, or request by law enforcement or government agencies, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
With Your Consent
- We will share personal information with third parties if you have given us direct permission to do so.
5. Your Choices and Rights
Access or Update Your Information
- You can review and update your account information by logging into your CreatorAI account or contacting us at support@creatorai.me.
Opt Out of Marketing Communications
- You can opt out of marketing emails by clicking the unsubscribe link or by contacting us directly. You will still receive administrative and transactional messages (e.g., account notices).
Cookie Preferences
- Adjust your browser or device settings to block or delete cookies. Note that some features of our Service may not function properly without cookies.
Declining to Provide Information
- You can choose not to provide certain data (e.g., biometric information), but doing so may limit specific functionalities.
Close Your Account
- If you wish to delete your account, contact us at support@creatorai.me. We will use commercially reasonable efforts to delete your personal information, except where required for legal obligations or legitimate business needs.
6. Children's Privacy
Our Service is not directed to individuals under 18 years of age, and we do not knowingly collect personal information from minors. If you believe a child has provided personal information to us, please contact support@creatorai.me. We will promptly delete such information in accordance with applicable laws.
7. Important Disclaimer: No Medical Advice
CreatorAI offers guidance and interactive features that may touch on well-being, fitness, or mental health support.
- CreatorAI is not a licensed healthcare provider and does not provide formal diagnoses or treatments.
- Any guidance on the platform should not be interpreted as medical advice.
- If you are experiencing a mental health crisis or believe you need professional counseling, please seek help from a qualified healthcare provider or dial 911 in an emergency.
8. Biometric Data Policy
In creating AI-powered digital twins, we may collect and process what some laws consider biometric data (e.g., voice prints or facial geometry). We take these responsibilities seriously:
Collection
- We may collect images, video, or audio to generate AI models that replicate a creator's likeness. Providing this data is voluntary. Declining may affect your ability to use certain AI-twin features.
Use
- We use biometric data to create and maintain your digital twin and improve the accuracy of the Service. We do not sell, rent, or profit from biometric data.
Storage and Retention
- Biometric data is stored securely according to industry best practices. We only retain it for as long as necessary to provide the Service or as required by law. If you delete your account, we will delete biometric data within a commercially reasonable time, unless legally required to retain it.
Disclosure
- We do not disclose biometric data to third parties except as necessary to operate and improve the Service (e.g., secure AI providers under contract) or to comply with applicable law.
9. Data Security
We employ administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, or misuse. However, no security practice is foolproof, and we cannot guarantee absolute security. You are responsible for safeguarding your account credentials. Please notify us immediately if you suspect unauthorized use of your account.
10. International Data Transfers
CreatorAI is headquartered in the United States, and our Service is primarily intended for U.S.-based creators and audiences. However, we may collaborate with third-party providers located in other jurisdictions. By using the Service, you understand and agree that your information may be transferred to and processed in the United States. We take measures to protect personal information consistent with this Privacy Policy wherever it is processed.
11. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. If we make material changes, we will update the "Effective Date" at the top of this document and, if appropriate, provide additional notice (such as by sending you an email notification). Your continued use of the Service after any changes become effective indicates your acceptance of those changes.
12. Governing Law
This Privacy Policy and any related disputes are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of laws principles. Any legal actions or proceedings arising out of or relating to this Privacy Policy will be filed in Santa Clara, California.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, or if you need assistance understanding it, please contact us:
Email: support@creatorai.me
Thank you for trusting CreatorAI with your information. We remain committed to protecting your privacy as you build and engage with your AI-powered digital twin on our platform.